When will I receive my order?

As our products are shipped directly from our warehouse/distribution facility, lead times vary. Products indicated as being QuickShip leave the factory anywhere from 24 hours to 6 weeks from receipt of your order. To check the status of your order - Contact our Customer Service department at 800-567-9998.

Look for the Free Shipping icon by select items, which means our price includes shipping to anywhere in Canada. For items that do not have Free Shipping, we are pleased to be able to provide you with online freight quotes on orders less than $10,000.00. For larger orders, a Trade West representative will contact you and let you know how much we will charge you for shipping . We have chosen not to use freight figures calculated by a computer program for larger orders, but rather to provide you with a customized shipping quotation for your unique order.

Need your furniture shipped across the border? Overseas? No problem. Call us at 800-567-9998 for our shipping rates and we will help you with all the necessary arrangements.

Smaller products can be shipped via FedEx/UPS/Purolator/Canada Post/US Post

Larger shipments must be shipped on a truck. When goods are shipped via Standard Delivery using a common carrier the standard delivery is called “tailgate delivery” which means the truck driver is only responsible to move the furniture to the tailgate (back) of the truck. You are responsible to unload the furniture from the truck and carry it into your building.

However, most common carriers offer optional services;

Notify Before Delivery: You may request to be notified of the date and approximate time of the delivery. When a shipment is ready to ship, the trucking company will call you within approximately 24 hours to arrange for a convenient time for the delivery.

Liftgate Delivery: This type of service is recommended for heavier or larger shipments. A liftgate (a steel elevator-like platform at the end of the truck) is used to lower the merchandise off the truck down to the street level.

Assisted Inside Delivery: The truck driver will help you offload the goods from the truck and bring them into the first dry area of your building.